Returns & Exchanges
Due to the perishable nature of our luxury caviar products, all sales are final; however, we are committed to ensuring your complete satisfaction and will address any issues regarding transit damage or quality concerns immediately.
Inspect Upon Delivery
Please examine your package immediately upon arrival to ensure the temperature-controlled packaging is intact and the product is chilled.
Document Issues
If you notice any damage or discrepancies, take clear photographs of the shipping box, the internal thermal packaging, and the product seals.
Contact Concierge
Notify our customer service team within 24 hours of receipt by emailing [email protected] with your order number and supporting documentation.
Resolution Process
Our specialists will review your claim and, if approved, coordinate a complimentary replacement shipment or issue a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing